Payment and Delivery

1. Pricing

1.1. The price of the Goods does not include insured postage or packaging. There will be an additional charge made relative to the size and amount of Goods insured for postage and packaging.

1.2. The total price is inclusive of any applicable VAT.

2. Terms of Payment

2.1 Upon providing us with details of the Payment Card and submitting the Order you:

2.1.1  confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card; and

2.1.2  authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract.

2.2  If it is not possible to obtain full payment for the Goods from your account, your order will not be released. Good remain property of Kryolan until paid for in full.

2.3  We will not pass your personal information on to any third party without your permission. Unless solely due to our negligence, we cannot be held liable for any losses you may suffer. If in any event your payment card is used fraudulently, you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.


3.1. Delivery of the Goods shall be made by our courier to the address for delivery shown in the Order Form. It is important that this address and contact number is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.

3.2. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date, we will contact you. If delivery cannot be made within 30 days of the given delivery date, you will be entitled to either arrange a revised date or cancel the order and receive a full refund.

3.3. If we fail for any reason within our control to fully or partially deliver your Goods, any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs

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