Return Policy

At Kolorz, we strive on customer satisfaction. If for some reason you are not satisfied with the product, or if the product is faulty, please contact us within 48 hours of receiving the product(s). If you feel that the items received do not meet your expectation, you may return the item in its original condition.

If you return the product to us for a reason other than a fault or defect, you will be required to pay for the return of the product to us.

Please note that although we have tried to represent our shades as accurately as possible, the actual colours you see will depend on your monitor.

25 % surcharge on any custom made palletes

Products must be sealed, any broken seals will not be exchanged as per the consumer act.

Delivery Options

Nationwide Express Delivery (between 1 and 3 working days): R50 fixed fee


“Most friendly faces and service I have seen and received in a very long time. The staff make you feel right at home and make sure you are kept up to date on everything you are looking at that you might be interested in. Thumbs up to the whole Kolorz team, I will definitely be back to stock up on makeup and hair products as you have amazing prices and even more amazing staff” Tash Coetzee

“Went to east rand mall one this morning. Fabulous. Gorgeous people and walked out of there feeling amazing” Lisa Lowe

“Thank you to the Kolorz team. Amazing teamwork and service” Ashika Khan

“I would give you guys 10 stars!!!           AMAZING AMAZING AMAZING. Every girls dream! Your staff are absolutely incredible. The best experience ever! Venetia, the manager in East Rand Mall is super awesome and did my makeover. I had the time of my life and she managed to make me look stunning. Thank you Kolorz” Alexandra Doyle

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